Nexqil
Frequently asked questions
Before and after your order
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
How can I contact the store?
Email support@nexqil.shop or call 510-506-4172. Support availability is Weekdays 9 AM to 5 PM.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
How long does a refund take?
Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.